ITIL 4 Specialist: Drive Stakeholder Value (DSV): Course Overview

ITIL® 4 Specialist: Drive Stakeholder Value (DSV): Course Overview | ALC Training News

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification is one of the four modules that lead to the ITIL Managing Professional accreditation in Information Technology Infrastructure Library (ITIL MPL). ITIL DSV supports stakeholders, whether they are consumers or service providers, through the concepts and practices of co-creating value via services, guiding them through the principles and practices of service management. In particular, it is concerned with the establishment, maintenance, and development of effective service relationships with customers and users, as well as with suppliers and partners, and it guides organizations through the service journey in both their service provider and consumer roles, as well as with supporting effective interaction and communication.

The ITIL 4 Professional (MP) Certification is a professional credential.

According to the new ITIL® 4 certification methodology, there are two high-level “stream” certifications: the ITIL Managing Professional (MP) stream and the ITIL Strategic Leader (SL) stream. The MP stream is the first of these two high-level qualifications.

Information technology professionals working in technology and digital teams across organizations benefit from the ITIL Managing Professional stream, which imparts both practical and technical expertise on how to operate effective IT-enabled services, teams, and processes, among other things.

The picture below gives you a clear and fast overview of the new ITIL Specialist Drive Stakeholder Value Certification, which you can download for free. If you want to earn the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designations, you must complete all of the modules in each stream, with the exception of ITIL Strategist, which is a shared module for both streams.

Prerequisites

It is necessary that you have obtained your ITIL 4 Foundation certification before enrolling in this course by sprintzeal. In order to be accepted to this course, you will be required to supply us with a copy of your certificate when you register. To see whether there are any available dates for the ITIL 4 Foundation Certification Course, please visit this page.

Examination And Certification

PeopleCert is in charge of administering the test.

The test is 90 minutes long and consists of 40 multiple-choice questions. It is conducted online by an independent assessment board and is open to anybody who wants to take it. When the course is completed, participants will get an exam voucher, which they may use to schedule the test at their leisure on any day following completion of the course.

To be eligible for a certificate, you must get a passing grade of 70 percent. A review of the final test is provided in the course to assist registrants in preparing for the final exam.

The PMI will accept your application for self-directed learning PDUs when you have completed this course. On request, a letter of attendance will be made available.

Electronic Materials for the Course

The only format in which the course materials will be delivered is as downloaded soft-copy files that may be accessed on a range of different devices. Attendees may print a physical copy of the files in whichever format best suits their requirements, but they may only use the files for the purpose for which they were intended.