Tenant Complaints Can Get Out of Hand – Three Issues That You Can Manage WellTenant Complaints

If you have a rental property, stay prepared for every scenario, which also includes tenant complaints. You need to know the art of managing the same and avert it for the days to come. How can you manage a tenant complaint? In this article, we will examine three crucial concerns and how to deal with them so that you stay informed. 

Regardless of the way you maintain the properties, tenant complaints and problems will keep coming up. Having said that, it depends on how your property manager resolves it all. You certainly wish to have a good business reputation and ensure that the tenants are content. To know more about this, you can check out Wilkinson Property Management of Washington DC. 

Three crucial complaints that deserve your attention include:

Repair or maintenance problems

Repair or maintenance problems are top tenants’ complaints. Most rental houses need occasional repairs. When you overlook a minor repair issue, it can become a grave problem. In order to detect all these problems fast, you need to have a stable maintenance process. Hence, in the lease agreement, you should add a maintenance process. It will ensure that your tenants are aware of what they should do at the time of a repair. Ensure that the tenants have the necessary documents to go ahead with the job. 

You need to get the repair and maintenance done at the earliest. Also, ensure that the maintenance worker addresses the issue at hand and follows it up with the tenant to check whether the problem gets resolved. If you don’t get these issues solved quickly, you could open yourself up to a housing disrepair claim, especially if it major structural damage to the property.

Improper communication

Communication is highly essential for the property managers and the landlords. It can get slightly frustrating for the tenants to rent from a person who doesn’t attend phone calls and take enormous amount of time to answer the email. When a person questions anything about maintenance concerns, rental property, or even other serious matters, you must clearly communicate with the tenant. 

If there is a delay in communication, it can lead to significant issues. That aside, most tenants would wish to rent from a person on whom they can rely. Hence, when you respond to the problems quickly, they will become inclined to rent a property from you again. As a landlord, if you find it challenging to keep up with all these tasks, hiring a property management or property management company will work in your favor. 

The pest issues

When pets invade the rental home, there will be complaints! No person will live in a place that has pests and a poor environment. Once the tenant reports it to the property manager, it is essential to resolve the issue at hand at the earliest opportunity. The rodents, bugs, and other pests can create a health hazard and inconvenience. Therefore, you must investigate the property and attend to all the complaints soon. 

These are a few of the crucial tenant issues you need to address and resolve to have a good word-of-mouth publicity. 

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