Love to Shop? What to Do If You Purchase a Defective Product
Buying a product that’s defective will likely be a rare occurrence in your life. However, if you do buy such a product, there are steps you can take to rectify the situation. Here are a few things that you should do if you end up purchasing a defective item.
Contact the Company
Whether you bought the product online or in a store, you should contact the seller to notify them of the problem. The seller should agree to issue you a refund. You may also be given the option of exchanging the product for a similar item. Most store policies will require you to request a refund or an exchange within a certain timeframe, so it’s best to notify the seller as soon as possible. If you can prove that the product was defective and it was shipped to you, the seller will likely cover the return shipping costs.
Review Warranty Information
If the seller isn’t willing to give you a refund, the product still may be covered under the manufacturer’s warranty. If the product came with instructions, you can sometimes find warranty information in the manual. You might also have to search online to see if the product is covered under warranty. Certain warranty periods don’t expire for several months or even years. An extended warranty gives you the opportunity to contact the manufacturer if you don’t notice the product defect until a much later date after purchase.
Creating documentation that details the specifics of the defective product may prove to be advantageous on your end. According to TG Daily, your documentation should include information about what you were doing when you noticed the problem. It’s also best to document your experience with opening your product from the box and plugging it in if it required electrical power. Taking pictures of the defective product should be done as well. This documentation may come in handy if you are having trouble proving your claim to the seller or need to file a lawsuit.
Hire an Attorney
If you suffered bodily injuries from the defective product or the seller refuses to cooperate with you, it’s best to hire a lawyer. A personal injury attorney can help you receive payment for any medical treatment that you may have needed. Taking legal action can also help you recover money to compensate for additional damages from the faulty product. With a legal representative on your side, the seller may agree to offer you a settlement instead of going to court. It’s important that you submit all the appropriate evidence to your attorney, the judge and other parties who may decide the outcome of your case.
You shouldn’t be on the hook for purchasing a defective product. By taking the right steps, you’ll be able to make the situation right and recover from any losses.